NI—02 · CRM & Points

Loyalty that lives
inside LINE

A membership and point-collection system built on LINE OA — sign-up, receipt upload, coupons and reward redemption in the app your customers already open every day.

Why LINE

Your customers already have LINE. They will not install your app.

In Thailand, asking someone to download a branded app to collect points is where most loyalty programmes lose their audience.

01

No download required

Members sign up through LINE Login in a few taps. No app store, no password to forget, no storage space to justify.

02

You reach them where they read

Broadcasts land in the same inbox they check all day, not in a notification tray they have muted.

03

Identity comes with it

LINE Login gives you a stable user ID, so points, receipts and rewards stay tied to the right person across devices.

04

Staff can use it too

Counter staff redeem coupons from a simple screen — no separate POS integration needed on day one.

How it works

Customer, system and admin — three lanes running together

The middle lane is automated. The bottom lane is where your team stays in control.

CUSTOMER

What the member does

Signs up through LINE, uploads a receipt or scans a QR at the counter, watches points accrue, redeems a coupon or claims a reward.

SYSTEM

What runs automatically

Issues the member code, blocks duplicate receipt numbers, calculates points and tier, expires coupons and updates the dashboard.

ADMIN

What your team controls

Sets earning rules and campaign windows, approves receipts the system flags, sends broadcasts and exports the closing report.

What you get

Included in a standard build

Anything beyond this is quoted separately and itemised, so you can see what each addition costs.

01

LINE front end

Rich Menu, registration, points balance, coupon wallet and reward catalogue.

02

Receipt handling

Upload, duplicate detection, and a review queue for anything the system cannot read confidently.

03

Reward management

Stock levels, redemption limits, delivery status and evidence of handover.

04

Admin dashboard

Member growth, point liability, redemption rates and campaign performance, exportable to Excel.

Frequently asked

What clients ask before starting

Do customers need to install anything?
No. Everything runs inside LINE, which they already use. Sign-up is through LINE Login, so there is no password to create or remember.
Can it connect to our POS or CRM?
Yes, if the system exposes an API. If it does not, we import and export files on an agreed schedule, which works for most retail chains.
What stops people uploading the same receipt twice?
The system stores the receipt number and blocks repeats across the whole member base, not just per account. Anything unclear goes to a human review queue rather than being approved silently.
How long does it take to build?
Eight to twelve weeks for a standard build. What usually delays projects is not development — it is waiting for the final earning rules to be signed off internally.
Who owns the member data?
You do. We hand over the full database at the end, along with the consent records captured at sign-up, and delete our copy on the agreed schedule.
Can we run campaigns ourselves afterwards?
Yes. Earning rules, campaign windows, rewards and broadcasts are all managed from the admin panel by your team. Only new features need us.

Start here

Tell us what
you need

You don't need a finished brief. Tell us roughly what you want to run, when it should launch, and any budget range you have in mind. We'll tell you what's required by law, what it takes, and whether you need us at all. Assessment is free.

I'm interested in

Lucky draw permit Membership system LINE OA SMS / E-mail Rewards Event Not sure yet

Call us · free consultation

+66 83 555 1569 Mon–Fri 09:00–18:00 ICT. You'll speak to the team doing the work, not a call centre.
LINE @nipponidea

We reply within one business day, or call us directly on the number above.